Pixelated picture

  • Hi,
    I updated to the latest version of the app over the weekend (18/02/2017) and since then all the videos that add are playing back pixelated. The videos are working fine on other players so any ideas would be helpful. I am using an Ipad mini2 and if you do reply can you make answers quite simple as I'm a technophobe.

  • Try changing the player engine to transcode. I hope that helps. Thanks.

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